Refund Policy

Policy detail - Careful detail: gocontigo provides customers 30 days after receipt to ask for either a return or an exchange.

Return eligibility

Store responsibility - Detailed method: A request must be opened within the 30-day period, and the returned item should include its supplied parts and proof of purchase.

Customer outcome - Clear approach: Items made to order, gift cards, products marked clearance or Final Sale, and opened intimate or hygiene-sensitive goods are not accepted as no-reason returns.

Customer standard - US-focused practice: Nothing in the exclusion list restricts consumer rights relating to damage, defects, incorrect fulfillment, or missing merchandise.

Cancellation before shipment

Store process - Policy-based method: Orders can be canceled while they remain unshipped, whereas shipped orders must be handled under this Refund Policy.

Return shipping responsibility

Important context - Operational support: Customers are not charged approved return shipping: gocontigo covers it for no-reason requests as well as quality and fulfillment errors.

Exchange requests

Store practice - Operational protection: Customers may choose an exchange instead of a refund during the eligibility period, provided the replacement is available.

Refund method and timing

Operational detail - Customer-ready requirement: We issue the approved credit to the payment method used for the order within 5-10 business days after return processing.

Return destination

513 Sundown Ln, Denver, Colorado, 80221, United States

Merchant and customer service details

Practical detail - Direct clarification: For policy or order assistance, customers may contact gocontigo through the following channels.

Business name: gocontigo

Trade name: gocontigo

Email: support@gocontigoharbor.shop

Phone: 512-797-4842

Physical and return address: 513 Sundown Ln, Denver, Colorado, 80221, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Chicago).