FAQ

Where can I send an order question?

How we apply this - US-focused practice: Email support@gocontigoharbor.shop or call 512-797-4842 Monday to Friday, 9:00 AM-5:00 PM (America/Chicago).

When is cancellation still possible?

Customer standard - Service-led responsibility: Contact us before carrier handoff to request cancellation. Later remedies follow the Refund Policy.

How does the 30-day remedy work?

How this rule works - Structured guidance: The store supports 30-day no-reason returns and exchanges; gocontigo covers the authorized return-carrier cost.

Where can I find safe-use information?

Store responsibility - Structured summary: No. Product construction varies, so each item's own care and safety directions must be followed.

How long do processing and transportation take?

Customer standard - Focused handling: Processing normally takes 1-2 business days, followed by an estimated 4-6 business days of carrier transit.

What is the current delivery market?

Store responsibility - Order-specific response: Orders are delivered only to United States addresses, and standard shipping is free for every US order.

How can I follow my shipment?

Important context - Focused requirement: Each shipped order receives a carrier tracking number, which may take a short time to activate.

Where and when does a refund arrive?

What to expect - Careful provision: The original payment method is credited within 5-10 business days after receipt and processing of an approved return.

How to reach the merchant

Customer-facing rule - Operational support: The merchant information for gocontigo is provided below for direct customer use.

Business name: gocontigo

Trade name: gocontigo

Email: support@gocontigoharbor.shop

Phone: 512-797-4842

Physical and return address: 513 Sundown Ln, Denver, Colorado, 80221, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Chicago).